Terms of service

OVERVIEW
This website is operated by ES | Fashion Design Studio. Throughout the site, the terms “we”, “us” and “our” refer to ES | Fashion Design Studio. ES | Fashion Design Studio offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: Refund Policy

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ES | Fashion Design Studio, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ES | Fashion Design Studio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@esfashiondesignstudio.ca.
Our contact information is posted below:

 Name: ES FASHION DESIGN STUDIO 
Email: info@esfashiondesignstudio.ca 
Address: Unit 803 - 318 Homer St, Vancouver, BC V6B 2V2
Phone: (778) 788-4422 
BN: 79538 8800 BC0002
VAT Number: N/A

Sewing Lab Etiquette, Policies, and Guidelines

1. Respect Shared Spaces

Keep your workspace clean and tidy. Always leave the area as you found it or better. Dispose of trash and fabric scraps properly. This is your studio—treat it as if it were your own.

2. Handle Equipment with Care

Members, guests, and drop-in sewers must use sewing machines, tools, and all studio equipment responsibly and as intended. Any malfunctions, damages, or issues must be reported immediately to staff to ensure safety and proper maintenance. Any damage to machines or equipment resulting from misuse, negligence, or improper handling will be the financial responsibility of the member, guest, or drop-in sewer, including repair or replacement costs.

3. Time & Equipment Management

Main machines and tools are reserved through our booking system. Shared equipment and tools are not available for advance reservation and will be allocated on a first-come, first-served basis for both drop-ins and members. Once you begin using a shared machine, you are entitled to it for a maximum of 1 hour. Please be considerate of others and manage your time efficiently.

4. Personal Belongings

Please store personal items and materials in your designated area. We offer temporary lockers for drop-ins, and dedicated lockers and space for members. Avoid leaving belongings unattended in shared areas.

5. Noise Levels

To maintain a peaceful environment, please keep noise to a respectful level. Use headphones for audio and limit conversations to minimize disruptions. Enjoy the calming soft Lo-fi music we have playing in the studio, designed to enhance your creative experience.

6. Skill Level and Supervision

All drop-ins and members are expected to be proficient in operating industrial equipment. If you are unfamiliar with specific equipment or techniques, seek guidance or training from lab staff. Ensure you are confident in your skills before using advanced machinery and understand the applications the machine can handle. For more information about application capabilities, click here.

7. Cleaning Up

Please clean up your workstation after use. Wipe down surfaces, return tools to their proper places, and ensure that machines are properly covered or turned off. Any drop-in guests or members who do not clean up after themselves will be subject to a $100 cleaning fee.

8. Safety First

Follow all safety guidelines provided by the lab. Wear appropriate clothing and avoid loose garments or accessories that could get caught in machinery. A first aid kit and fire extinguisher will be available on-site. Please refer to our floor plan and familiarize yourself with their locations.

9. Respect Others

Please be courteous and considerate of fellow users. Avoid monopolizing equipment and be patient if you need to wait for shared resources. All drop-in guests and members must adhere to our conduct guidelines to foster a positive and respectful environment in the sewing lab. Respect for others is essential. If a conflict arises, follow our Conflict Resolution Procedure and Rules for Sewing Lab Membership.

10. Booking and Cancellation

Please follow the booking and cancellation policies carefully. If you need to cancel or reschedule, do so as soon as possible to allow others to access the space. Please allow 5-10 minutes for cleanup at the end of your booking, as the next user will need to start using the station immediately after your session.

11. No Food or Drink

To prevent spills and damage to equipment, please refrain from eating or drinking in the lab. Use designated areas, such as the coffee table and lounge, for meals and snacks. Additionally, there are many coffee shops nearby for your convenience.

12. Personal Projects

Use the lab for your own projects only and avoid starting unauthorized projects or using materials without permission.

13. Security and Surveillance

The studio is equipped with smart cameras operating 24/7. We only review footage if we suspect theft, misuse of equipment, or any other unauthorized activities. For more details, see our privacy policy.

 

ES Fashion Design Studio Rental Liability Policy

By purchasing a Sewing Machine Station rental, you agree to the following terms and conditions:

1. Rental Agreement

Upon purchasing a Sewing Machine Station rental, you acknowledge and agree to this policy. The rental period begins immediately upon payment and continues until the agreed-upon end time or duration.

2. Use of Equipment

The Sewing Machine Station is to be used exclusively for sewing-related activities. You agree to operate the equipment in a safe and responsible manner, following all provided instructions and guidelines. Any unlawful or hazardous activity is strictly prohibited.

3. Maintenance and Responsibility

While ES Fashion Design Studio maintains the equipment's general functionality, you are responsible for the proper use and care of the Sewing Machine Station. Any damage resulting from misuse, negligence, or failure to follow proper instructions will result in repair or replacement costs, charged to you.

4. Liability and Indemnity

You agree to indemnify, defend, and hold harmless ES Fashion Design Studio, its owners, employees, and affiliates from any and all claims, liabilities, damages, injuries, losses, or expenses (including legal fees) arising out of or related to your use of the sewing studio, equipment, or facilities.

This includes, but is not limited to, any personal injury, property damage, or loss suffered by you or any guests, invitees, or individuals accompanying you during your rental period. You assume full responsibility for your own actions as well as the actions and safety of any guests or individuals you bring into the studio.

By using the space, you acknowledge and accept all risks associated with the use of sewing equipment and agree that ES Fashion Design Studio shall not be held liable for any accidents, injuries, or damages that may occur.

5. Insurance

It is strongly recommended that you maintain adequate personal liability insurance covering injuries or accidents that may arise from the use of the equipment. ES Fashion Design Studio may request proof of insurance if necessary.

6. Cancellation Policy

You may cancel your reservation up to 2 hours before the scheduled booking time for a full refund. Cancellations made less than 2 hours before the booking will not be refunded.

7. Termination

Failure to comply with this policy, including misuse of the equipment or failure to adhere to rental terms, will result in the immediate termination of the rental, and additional charges or penalties may apply.

8. Governing Law

This policy is governed by and construed in accordance with the laws of British Columbia.

By completing your purchase and reserving a Sewing Machine Station, you acknowledge that you have read, understood, and agree to the terms outlined in this Rental Liability Policy.

 

Sewing Lab VIP Membership: Conflict Resolution Procedure and Rules

At ES Fashion Design Studio, we are committed to providing a positive and collaborative environment for all members. In the event of a conflict or disagreement, we aim to resolve it efficiently, fairly, and professionally. Please review the following procedure and rules for resolving conflicts within the Sewing Lab.

1. Reporting a Conflict

If you encounter a conflict with another member, staff, or any aspect of the lab, follow these steps:

  • Step 1: Communicate directly: If you feel comfortable, address the issue directly with the individual involved in a respectful manner. Often, open and honest communication can resolve misunderstandings.
  • Step 2: Notify staff: If direct communication does not resolve the issue, please contact our staff at the front desk or by email. Provide a clear description of the issue, including any relevant details (dates, times, and parties involved). We encourage you to submit a formal report via email for proper documentation.

2. Staff Mediation

Once a conflict is reported, the staff will:

  • Acknowledge receipt of your complaint within 24 hours.
  • Review the situation and gather information from all parties involved.
  • Schedule a meeting (in-person or online) to discuss the issue and explore potential solutions.

3. Resolution Process

  • Step 1: The staff mediator will facilitate a meeting with the involved parties, aiming to understand each person's perspective and find a mutually agreeable solution.
  • Step 2: If the conflict involves a membership violation or a breach of Sewing Lab policies, the staff will review the lab’s rules and guidelines and ensure both parties understand their responsibilities.
  • Step 3: The mediator will propose a resolution or compromise, which may involve:
    • A written apology
    • Adjustments to lab usage
    • Temporary suspension or removal from certain lab areas, if necessary
    • A reminder of lab policies or re-education on lab procedures

4. Escalation Process

If the conflict cannot be resolved through mediation:

  • Step 1: The issue will be escalated to Studio Management, who will review the situation and assess whether further action is required.
  • Step 2: If the conflict remains unresolved, the final decision will be made by Studio Management after a thorough investigation, including any relevant documentation.
  • Step 3: Possible outcomes may include:
    • A formal warning or suspension from the Sewing Lab for a specified period
    • Termination of membership, depending on the severity of the situation

5. Membership Violation

Members are expected to follow all lab rules, including safety guidelines, proper usage of equipment, and respectful behavior towards others. Violations may result in:

  • Temporary suspension
  • Revocation of membership
  • A permanent ban from the facility, depending on the severity of the breach

6. General Rules for Conflict Resolution

  • Be respectful: All parties should remain calm and respectful during the process.
  • Confidentiality: All conflict resolution processes will remain confidential to ensure privacy and dignity for all involved.
  • Cooperation: Cooperation with the process is essential for effective resolution. Refusal to participate may result in termination or suspension of membership.

7. Final Considerations

Our goal is to ensure that every member has a positive and productive experience at ES Fashion Design Studio. If you have any concerns, please feel free to reach out to the staff at any time.

 

Confidentiality & Non-Disclosure Policy

At ES Fashion Design Studio, we value and respect the confidentiality of every client’s intellectual property, creative concepts, and business information. By engaging our services, all clients acknowledge and agree to the following terms:

1. Confidential Information
All design concepts, sketches, tech packs, patterns, prototypes, manufacturing processes, pricing, sourcing, communications, and other proprietary materials shared with or developed by ES Fashion Design Studio during the course of a project are considered confidential.

2. Use and Protection
We will not share, reproduce, or disclose any client information or project materials to third parties without written consent. All confidential information will be used solely for the purpose of executing the agreed-upon services.

3. Exclusions
This confidentiality policy does not apply to information that is:

  • Already publicly available or becomes public through no fault of ES Fashion Design Studio
  • Independently developed without use of the client’s confidential information
  • Lawfully obtained from a third party without breach of any confidentiality obligation

4. Ownership & Access
All final design files, patterns, and product development materials created by ES Fashion Design Studio remain the property of the client upon full payment, unless otherwise specified in writing. ES Fashion Design Studio may retain internal records of work for portfolio or operational purposes, excluding confidential brand-specific details.

5. Marketing & Media Usage
Clients acknowledge and agree that ES Fashion Design Studio may capture and share photos, videos, and other media content created during the course of services, including behind-the-scenes footage, in-progress work, and final outcomes, across ES Fashion Design Studio’s official social media platforms and marketing channels. Confidential brand-specific details (such as unreleased designs, private business strategies, or client-sensitive data) will not be disclosed without prior written consent.

6. Duration
This confidentiality agreement remains in effect throughout the duration of the project and continues for a period of two (2) years after the completion of services.

7. Breach of Confidentiality
Any unauthorized use or disclosure of confidential information may result in legal action and appropriate remedies under applicable laws in the Province of British Columbia.